Product Description
FAQ
What is the top speed of this e-bike?
 
It hits up to 24 mph, perfect for zipping through your daily commute or weekend rides.
How far can I ride it on a single charge?
 
You can go 30 to 32 miles on a full charge, depending on the mode you use and your riding conditions.
How much does it weigh? Is it suitable for carrying on the subway or stairs?
 
It weighs about 55 lbs β lightweight enough to carry up a few flights of stairs or bring onto public transit.
How big is it when folded? Can it fit in the trunk of a car?
 
When folded, it measures roughly 28 x 28 x 12 inches. Yep, itβll easily fit in most car trunks.
What colors or versions are available?
 
You can choose between black or white β clean, simple, and stylish for any vibe.
How long does it take to fully charge?
 
It takes about 4 hours to fully charge β just plug it in while you work or sleep and you're good to go.
Can the battery be removed and charged?
 
Yes! The battery is removable, so you can charge it indoors without bringing the whole bike in.
What is the battery life? How to maintain the battery?
 
Battery life depends on how you use it, but a good rule of thumb: charge after riding, not constantly. Avoid overcharging or charging too frequently to extend its lifespan.
Can I use a spare battery?
 
Absolutely β you can swap in a backup battery anytime for longer rides or added convenience.
Is the folding operation complicated? How long does it take?
 
Not at all! Itβs super simple β just fold it from the center and you're done. It takes literally one second.
Can it be dragged or lifted after folding?
 
Yes, once folded, you can easily roll or carry it β and it fits right into your car trunk for easy transport.
Can it be taken on the subway, bus or elevator after folding?
 
Definitely. The compact folded size makes it perfect for subways, buses, and elevators β ideal for city life.
Is it suitable for daily commuting?
 
Absolutely β it's built for commuters. Whether you're riding to the office or running errands, itβs a smooth, hassle-free ride.
Is there a suspension system? How comfortable is the ride?
 
Yes! It comes with multiple shock absorbers to handle bumps, curbs, and uneven roads β giving you a much smoother ride.
What is the maximum load? Is it suitable for people of different heights?
 
It can handle up to 300 lbs, and the frame design fits riders of all heights comfortably.
What riding modes are supported? (pure electric, power-assisted, human-powered)
 
Supports three modes:
- Pure Electric Mode: No pedaling needed at all.
- Pedal Assist Mode: A little pedaling gets a boost β effortless riding.
- Manual Mode: Ride it like a regular bike β eco-friendly and healthy.
What type of brakes are equipped? (disc brakes/drum brakes, etc.)
 
It comes equipped with disc brakes for strong, reliable stopping power in all conditions.
Does it have an anti-theft function or smart lock?
 
Yes β we include a free anti-theft lock with every purchase to help keep your ride secure.
Is it waterproof? Can it be ridden in the rain?
 
Absolutely. The bike is water-resistant and safe to ride in light to moderate rain.
How long is the warranty? How long are the batteries and the vehicle warranted?
 
We offer an 18-month warranty for the entire bike. Plus, if you leave us a 5-star review with a photo, you'll get an exclusive 3-year battery replacement program (trade-in included).
Do you support unconditional returns or exchanges?
 
Yes, we do. We support returns or exchanges with no reason required, as long as the product is unused and in its original condition.
If the product is damaged, where can I go to get it repaired?
 
If something goes wrong, please contact our customer service team and provide a video or photo showing the issue. Weβll take care of the rest.
What are the ways to contact customer service?
 
Just click the Chat button at the bottom right corner of the page β our support team is ready to help you there.
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